Privacy Policy

Epsom Sand & Soil

Effective Date: 2025

Epsom Sand & Soil (“we”, “us”, “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you interact with our website, contact our team, request a quote, or use our services.

By using our website or providing your personal information, you agree to this Privacy Policy.

1. What Personal Information We Collect

We may collect the following types of personal information:

Information you provide directly

• Your name

• Phone number

• Email address

• Delivery address

• Business name (if applicable)

• Information submitted through our Get a Quote form

• Any enquiries sent via our contact form or email

Information collected automatically

When you visit our website, we may collect:

• IP address

• Browser type and device information

• Pages viewed and website interactions

• Cookies and analytics data

This information helps us improve user experience and website performance.

2. How We Use Your Information

We use your personal information to:

• Provide quotes for products and services

• Process and deliver orders

• Respond to enquiries and provide customer support

• Improve our products, services, and website

• Send important updates related to your order or request

• Maintain business and administrative records

• Comply with legal obligations

We do not sell your personal information to third parties.

3. How We Store and Protect Your Information

We take reasonable steps to secure your personal information from misuse, loss, unauthorised access, modification, or disclosure.
This includes secure servers, restricted access, and encrypted systems where applicable.

However, no data transmission over the internet is completely secure. You provide information at your own risk.

4. Disclosure to Third Parties

We may share your information with trusted third parties only when necessary for business operations, including:

• Delivery partners

• IT and website hosting providers

• Email or communication service providers

• Professional advisors (e.g., accountants)

• Regulatory bodies where required by law

All third parties are expected to handle your information in accordance with Australian privacy standards.

5. Cookies & Analytics

Our website may use cookies and third-party analytics tools (such as Google Analytics) to track:

• Website traffic

• User behaviour

• Device and browser information

Cookies help improve website functionality and your browsing experience. You can disable cookies through your browser settings, although this may affect site performance.

6. Accessing or Correcting Your Information

You may request access to or correction of the personal information we hold about you at any time.

To do so, contact us using the details below. We will respond within a reasonable timeframe in accordance with the Privacy Act 1988 (Cth).

7. Links to External Websites

Our website may contain links to external websites. We are not responsible for the privacy practices, content, or security of third-party sites. We encourage you to review their privacy policies.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with an updated effective date. Continued use of our website indicates acceptance of any revisions.

9. Contact Us

If you have questions about this Privacy Policy or wish to access or correct your personal information, please contact:

Epsom Sand & Soil
Phone: (03) 5448 8171
Email: sales@epsomsandandsoil.com.au
Address: 452 Epsom-Barnadown Road, Epsom Vic 3551